We want you to feel confident when supporting Healing Hounds Haven Ltd (the “Organisation”, “we”, “us”, “our”). This Refund Policy explains when refunds may be available and how to request one.

Company details:

Healing Hounds Haven Ltd (UK)
Kemp House, 128 City Road, London EC1V 2NX
Registered Company: 16912451
Email: contact@h3uk.org
Phone: 0203 026 2900

Scope of this policy:

This policy applies to payments made to Healing Hounds Haven Ltd via any methods we accept, including one-off payments and recurring payment schedules (where applicable).

One-off payments (non-refundable):

All one-off payments cannot be refunded.

This includes one-time donations or any single payment made as a one-off transaction.

Cooling-off period (for payment schedules only)

If you have set up a payment schedule (e.g., a plan with instalments), you can cancel within 28 days of receiving any relevant documents or confirmation for a full refund, provided that:

• you haven’t used any services (where applicable), and
• no benefits tied to the plan have been delivered or started.

 

After 28 days (for payment schedules only):

After the 28-day period, you may still cancel your payment schedule at any time by giving 30 days’ notice. Where appropriate, we will:

• refund you pro-rata for any unused portion of the plan, and
• if you have already used services or received plan benefits, we may deduct a reasonable amount to cover what has already been provided.

 

If we cancel your payment schedule:

We may cancel a payment schedule by giving 14 days’ notice. If we do, you will receive a pro-rata refund for any unused portion of the plan, where applicable.

Direct Debit recurring payments:

If you have set up a Direct Debit for recurring payments, you can cancel the Direct Debit by contacting us (we will help you cancel it and confirm when payments will stop).

How to cancel or request a refund:

You (or an authorised representative) can contact us to cancel a payment schedule or request a refund by:

Phone: 0203 026 2900

Email: contact@h3uk.org

To help us process your request quickly, please include your name, payment date(s), amount(s), and the email/phone number used.

Refund process and timing:

Approved refunds are issued to the original payment method where possible.

We aim to process refunds within 14 working days of confirming your cancellation/refund approval.

Changes to this policy:

We may update this Refund Policy from time to time. The version published on our website will be the current version.